Shipping & Returns

Shipping

Made to Order items ship within 1-2 weeks from the purchase date. Ready to Ship items ship in 1-3 business days. If an order includes both Made to Order and Ready to Ship items, the order will not ship until the Made to Order items are finished. If you need an item sooner, please contact me to see if it's possible PRIOR to placing your order.

All orders are shipped via USPS. Tracking information for your shipment will be sent via e-mail to the address provided at checkout.

Buyers are responsible for ensuring the accuracy of the shipping address at checkout. Any additional costs to reship packages are to be paid by the Buyer.

International Buyers are responsible for any custom duties, import taxes or fees that may apply in your country. I am not responsible for delays due to customs.

 

Returns

Should you need to return an item, please e-mail delvabtree@gmail.com within 5 days of receiving the item for further instructions. Items must be shipped back within 7 days of receipt. Buyers are responsible for return shipping costs. If the item is not returned in its original unused, unwashed condition, the buyer is responsible for any loss in value. Items sent back without prior authorization will be refused and returned to sender.

Custom Orders and Sale Items are final sale and therefore non-returnable / non-refundable.